Refund Policy

Effective Date: 01/01/2025

At RealtorGlow.com, we strive to provide high-quality digital templates for real estate professionals. Due to the nature of digital products, all sales are final with limited exceptions as outlined below.

1. Digital Product Policy

No Refunds for Downloadable Items:
Once a digital template has been downloaded or accessed, we cannot issue refunds or exchanges.

Before Purchasing:
Please review product descriptions, previews, and system requirements carefully.

2. Technical Issues

If you experience any of the following within 7 days of purchase:

Corrupted files

Missing content (vs. advertised features)

Inability to access files after checking spam/junk folders

Contact Us:
Email: support@realtorglow.com with:
Order number
Detailed description of the issue
Screenshots/video evidence

We will:

Provide replacement files within 48 hours

Issue a refund if the issue cannot be resolved

3. Refund Processing

Approved refunds will be credited to your original payment method within 5-10 business days

You must delete all copies of the template files upon refund

4. How to Avoid Issues

Ensure your device meets system requirements
Use the correct software (e.g., Canva for templates, Google Sheets for trackers)
Contact us before purchasing if you have compatibility questions

5. Contact Information

For refund requests or questions:
📧 Email: support@realtorglow.com
⏳ Response Time: 24-48 hours (Monday-Friday)